Services

Strategic Operations Support for Allied Health and NDIS Providers

Because good clinicians deserve good systems.

Running an Allied Health or NDIS practice means carrying far more than your clinical load. Virtunation works with practice owners to design the systems, workflows, and compliance structures that keep your practice running clearly, consistently, and without the constant scramble.

Every engagement is built around where your practice is now and where it is heading.

Whether you need a one-off project or ongoing support, the work below is designed to take the operational weight off you, so your practice runs on structure rather than memory, and you get back the headspace and the time you started this practice for.

The Clarity Kickstart

YOUR ADMIN AUDIT AND ROADMAP TO RELIEF

You did not start your Allied Health or NDIS practice to chase paperwork, dig through your inbox, or feel constantly behind. But somewhere between client work and compliance, the admin has quietly taken over.

Your systems half work, and you are too exhausted to know where to start. The Clarity Kickstart shows you what to fix and the order to do it in, so you can move forward with clarity and confidence, and start leading your practice instead of being run by it.

 THIS IS FOR YOU IF:

  • You’re overwhelmed by your admin but don’t know where to begin

  • You’ve patched together systems that no longer work, or never really did

  • You do not have time for a full overhaul, but you need relief now

  • You are considering support but unsure what to hand over, or to whom

A session like this is not an expense. It is the first move of someone who is serious about building a practice that actually works.

Do I need to prepare anything for the session?

Just complete the short intake form before we meet. If you can, have your current forms or systems handy. Nothing needs to be polished or sorted first.

Yes. This session works whether you have no system yet, a clunky one, or you are mid-setup. I meet you where you are.

This session is about clarity, not implementation. You will walk away with a clear plan, and if you choose to continue, I can help you put it in place.

You will have the option to apply your Kickstart fee toward a follow-up like the Admin Reset or Streamlined Practice Setup, as long as you move within 14 days.

What's Included

Your Roadmap to Relief
$1100 AUD What's Included:
  • Pre-call intake form to capture your key systems and pain points
  • 60 minute strategy session focused on an admin audit and prioritisation
  • Your Clarity Map: a custom PDF covering a snapshot, your top 3 priorities, and 3 action steps
  • Systems snapshot: what is working, what is not, and where to focus next
  • A clear next-step roadmap, with optional implementation options if you choose to continue

The Admin Reset

FIX THE ONE THING THAT KEEPS DRAINING YOU

Some things in your practice just keep draining you. The same workaround. The same manual fix. The same thing you keep meaning to sort out. The Admin Reset takes one of those things off your plate for good, so you can stop working around your practice and start working with it.

 THIS IS FOR YOU IF:

  • You know exactly what is broken and you are ready to get it fixed properly

  • You have been patching the same thing together for months, hoping nobody notices

  • You have tried to fix it yourself and either made it worse or given up

  • Your clinical work is excellent, but the back end does not reflect that yet

That thing you have been putting off because it felt too big or too complicated? It is probably more fixable than you think.

Can I choose what gets cleaned up?

Absolutely. In the scoping session, we find the highest impact area based on your goals, your workflow, and where the biggest drain is right now. Nothing is decided without you.

Think of one full process end to end. For example, a complete onboarding sequence with its service agreement, or an intake form with its appointment reminders. We focus on the workflow that will give you the biggest relief first, plus up to two supporting templates or forms.

If we uncover a broader systems need, I’ll point you toward the Streamlined Practice Setup, which is a full ground-up build rather than a single fix. The Admin Reset stands on its own, but if you decide to move into a Streamlined Setup within 30 days, I’ll credit $1,000 of your Admin Reset toward it, since the work we have already done carries across.

Yes, but only what is necessary, and always securely. I’ll guide you through a simple process to share access safely, with clear boundaries around what I can see and do.

Note: this is a focused reset, not a full system rebuild. If your setup is more complex or needs more than one workflow, I’ll either provide a custom quote or point you toward the Streamlined Practice Setup, with $500 of your Admin Reset credited if you move within 30 days.

What's Included

Fix the one thing that keeps draining you
$3000 AUD What's Included:
  • A 60-minute scoping session to pinpoint the highest impact area to rebuild
  • One workflow rebuilt properly, plus up to two templates or forms
  • Full end-to-end testing so it works the first time and keeps working
  • A short Loom walkthrough showing exactly what changed and how to use it
  • A one to two page Admin Reset Summary, with your Before and After and a 30 day plan

Good systems don't just save time. They restore energy, focus, and the freedom to lead.

Streamlined Practice Setup

THE COMPLETE FOUNDATION YOUR PRACTICE HAS BEEN MISSING

You started your practice to help people, not to become an admin manager, a tech troubleshooter, and a part-time NDIS billing expert. But as your client load grows and your systems strain to keep up, it starts to feel like the practice is running you.

The Streamlined Practice Setup is a complete, done-with-you build of your practice management system, from the ground up. Every workflow, form, and template built around how your practice actually operates and the clients you actually serve. It takes you from fragile and scrambling to confident and ready, so you can finally lead your business instead of being consumed by it.

THIS IS FOR YOU IF:
  • You have been holding your systems together and know it is time to build properly

  • You have outgrown how you currently operate but are not sure where to begin

  • You want to grow, but your back end cannot keep up with where you are headed

  • You want someone who understands Allied Health and NDIS, not generic systems help

Growth stops feeling scary when your foundation can support it. New clients, new staff, new services. The right systems mean more capacity, not more chaos.
Is this only for Splose users?

Splose is my specialty, but I can adapt this build to other platforms too. Just let me know what you are using in our discovery call, and we will work out the right approach for your practice.

Not at all. This is a standalone signature offer. If we have worked together before, we simply build on what is already done, so nothing gets repeated or wasted.

You will receive a full Practice Playbook, plus two weeks of post-setup support and a 1:1 review call. You will be set up with confidence. If you would like ongoing support after that, the Fractional Ops Partnership is there when you are ready.

What's Included

Set up once. Breathe easier every day after.
from $6000 AUD What's Included:
  • Strategy kickoff call, plus full workflow and systems mapping
  • Custom Splose setup or full rebuild, matched to your client journey
  • Intake forms, service agreements, and email templates tailored to your practice
  • A custom Practice Playbook, your maintenance and SOP guide
  • Two weeks of post-setup support, plus a 1:1 review call
  • Delivery in 6 to 8 weeks depending on complexity. Your exact investment is confirmed after the strategy kickoff call, once we have scoped the full build together.

Fractional Ops Partnership

STEADY SUPPORT FOR A PRACTICE THAT RUNS WITHOUT YOU HOLDING IT TOGETHER

You should not be the only person who knows how your practice runs. Your systems are in place and your workflows are mapped, but the day to day still lands on you. The billing, the compliance, the inbox, the constant low hum of things to check and chase and remember.

The Fractional Ops Partnership gives you a senior operations partner who is genuinely invested in how your practice runs. I learn your systems, your flow, and your standards, then I run them. The billing gets processed, compliance stays audit-ready, your workflows keep moving, and the back end keeps ticking without you having to drive it. So you can stop watching over your own shoulder and start leading with confidence.

This is not a VA. A VA waits for tasks and hands them back. This is operational ownership. I take responsibility for how your back end runs, week in and week out, so it does not depend on you remembering, briefing, or checking. You are not managing me. I am running it with you.

THIS IS FOR YOU IF:

  • Your systems are in place, but running them every week still falls to you

  • You are tired of short-term help that does not understand Allied Health or NDIS

  • You want consistent, trusted support that grows with your practice

  • You are ready to hand over the back end to someone who treats it like their own

Your clients chose you for your clinical expertise. This partnership makes sure the back end reflects that same standard, so everything they experience, from the first email to the final invoice, feels as professional as the care you deliver.

Can I start small and scale up later?

Yes. Your partnership is scoped around where your practice is now, and it grows with you. We start with the right level of support for today and adjust as your practice changes. Nothing is locked in stone.

A three month minimum, so there is time to build real momentum and let the support settle in properly. You will be surprised what we can steady in the first few weeks.

Not necessarily. If your systems are already running smoothly, we can step straight in. If things still feel chaotic, I usually recommend starting with a Clarity Kickstart or Admin Reset, so the partnership is built on a solid foundation rather than papering over what is not working yet.

What's Included

Steady support, scoped around your practice
Packages starting from $2000 AUD per month
  • Daily admin handled: inbox monitoring, client follow-ups, onboarding, form prep
  • NDIS billing and compliance: claim processing, accuracy checks, staying audit-ready
  • System maintenance: PMS updates, template tweaks, troubleshooting, workflow reviews
  • Regular check-ins, in the rhythm and communication style that suits you
  • Priority access for the quick questions and decisions that come up in between

The Operational Transformation

FOR ESTABLISHED PRACTICES READY TO OPERATE LIKE THE BUSINESS THEY’VE BECOME 

Some practices have outgrown not just their systems, but the way the whole thing runs. The billing, the compliance, the team, the client journey, the reporting, all of it built up piece by piece and never designed as a whole.

This is where we fix that. Together we identify the core areas holding your practice back, then I redesign and rebuild them properly, document them into a clear operational manual, and embed them with you and your team so they hold. You step out of the chaos and into the role you actually want: leading a practice that runs like a proper business.

This is a defined-scope, hands-on partnership, shaped around your practice and delivered over a set window we agree before we begin. Every engagement is different, which is why we start with a conversation to map exactly what yours involves.

What's Included

A complete operational transformation, scoped to your practice
from $15,000 AUD By application
  • Your core operational areas mapped, designed, and rebuilt from the ground up
  • Documented into a clear operational manual you and your team can run from
  • Embedded with your team over a defined window, so it holds without depending on you

Kind words from Clients